St Augustine Beach Front Resort
300 A1A Beach Blvd, Saint Augustine, FL, 32080
St Augustine Beach Front Resort Menu
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Address :
300 A1A Beach Blvd
Saint Augustine, FL, 32080 - Phone (904) 471-2575
- Website https://www.floridabeachresort.com/
- Click To Get Directions
Opening Hours
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Specialities
- Take-out : No
Accepts Credit Cards : Yes
Wheelchair Accessible : Yes
Good for Kids : No
Good for Groups : No
Attire : Casual
Noise Level : Quiet
Alcohol : Full Bar
Outdoor Seating : Yes
Wi-Fi : Free
Has TV : Yes
Waiter Service : No
Caters : No
WE SERVE THE FOLLOWING STATES
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Hillary V.
I am completelyamazed that these people have the audacity to call this place a resort. To start, the shower in the room didn't work. When I called the front desk, I was informed that there was no one to handle maintenance requests at that time, so we switched rooms. But before I even had time to be annoyed about the shower, I was disgusted by the state of the room. It was dusty; the carpet clearly hadn't been vacuumed in a long time, and there was trash in the bin. And there were so many patch up jobs from dents in the wall or other mishaps; it was unreal. The phone is our second room didnt work, so to get a hold of the front desk I had to call them with my cellphone. In general, getting a hold of the front desk (whether calling with questions after I booked it or while actually staying there) was nothing short of a miracle wrought with busy signals, no answers, or dropped calls. I awoke early Sunday morning and tried to connect to the wifi. The wifi didn't extend to my room, so I went for the front office. It was closed till 7:30a; however, I tried to use the wifi standing outside the door. I was in range there, but username/password I was given "were already in use." I tried to use the other option the front desk attendant told me of the night before, and that way tried to get me to pay. The "breakfast" they served was one package of donut holes and one package of mini muffins for all the guests to share. The sink water temperature, no matter how long we ran it, was lukewarm, and the shower water didn't get hot at all. That in particular was a shame because the actual shower looks pretty cool, but without hot water, it is completely worthless. I completely understand the phrase, "You get what you pay for," but even the relatively inexpensive amount I paid for the room doesn't even give what I paid for. It was cheap, but not as cheap enough to excuse such poor quality. This place's location on the beach is certainly what is keeping the business going, but I am here to tell you that on no level is this dung pile worth it. I have never in my life had worse lodgings than this, hostels to inns to motels to hotels included.
(1)Dave M.
Well it's a shit hole if you ask me I stood hear for the waterslide pool for the kids But I regret stopping hear What a junk pease of shit The rooms are nasty old ass TV that don't work A/C sucks carpet is dirty and it smells like mold. I had to move to 2 different rooms just to find one that works Tv ac and phone 200 feet away is the hapton inn stay ther for $20 buck more but so worth it trust me save your self the head ach THE ONLY THING THEY HAVE THAT'S OK IS THE WATER SLIDE POOL. STAY WAY. !!!!!!!! BUT IF YOU DON'T MIND these small thing then it's OK FOR YOU TO STAY PS. I TAKE MY 1 star back I give them 1/2 just cuz the slide LOL:)
(1)Geo P.
I was here 3 weeks ago. Found it on hotels.com . I thought we had stayed here in 2011, but was wrong. This place sucks !!! My first room had a bed that was not made up. So I asked for another room .That room had a phone that was broke. They replaced the phone but all I could see out the window was a large sand dune. I then changed to a 2nd floor but the place was very creepy . I'd label it the Bates Motel . Do yourself a favor and Don't Stay Here !!!! The next night I stayed closer to the town !!!!
(1)Amanda W.
My fiance and I stayed at the St. Augustine Beach Front Resort for two nights over Memorial Day weekend, 2010. I work in the travel industry, and this was by far the worst example of a "resort" I have ever encountered. My advise, pay a little more and stay at a nicer name brand hotel. I would have much rather stayed somewhere nicer that was across the street from the beach than this dump that was "beachfront." We arrived at 2 in the afternoon to check in. Check in time was officially 3pm, but most resorts will let you check in early as long as the rooms are ready. To our surprise, there was a line of 30+ people lining out into the parking lot who were waiting to check in. There were several staff members behind the front desk, yet only one particular woman was designated to check in guests. The front desk and office were cluttered with paperwork and piles of files. You could tell they were extremely unorganized, and they handled their reservations mainly by paperwork rather than an electronic central reservations system. The first thing I noticed was the smell. That same smell all of the other reviewers complained of...that would be MOLD. The lobby was so badly molded that I got a sinus headache within the first 10 minuts of being there. The wall paper was literally folding off of the walls from dampness and mold. We waited in line for two hours before we finally reached the desk clerk. She seemed very unconcerned that there were families with children standing for hours in the FL heat while she took her sweet time with each guest. There was a large caged bird, I have no idea what kind because I hate birds, that constantly squawked and screamed during our miserable wait which only added to the ambiance. This is a pet friendly hotel, but it felt more like a kennel. I think we were maybe 1 of 5 people in line who didn't have a dog with them. This didn't really affect our stay, it was just an observation. Once we finally got our key cards we made our way to our room which had an ocean view from the first floor. I reserved a studio room with a kitchen in an attempt to save money by preparing most of our own meals at the resort. This ran me an extra $30 per night, but I figured if we ate in at least 3 of our meals at the hotel, it would save us money in the long run. When we first walked into the room I was in awe, in a bad way. The carpet was ripped and looked like it had not been vacuumed since the last guest had checked out. The smell of the mold was overwhelming. The mini-kitchen, which included a stove top, full fridge and microwave, was rusted and slanted out of the wall. It looked like someone had sprayed a can of soda all over the wall and fridge door. IT WAS STILL STICKY. The fixtures were rusted, and the only working light in the bathroom was a sunlamp. Convenient, I suppose, if you wanted to tan while you pee...??? Anyway, it was obvious that the lamps in the room had at one time been on fire. The fabric of the lamp shades were detached from the top metal hoop, and there were burn marks covering the surface of the shades. Oh, let's not forget the BUGS. There were bugs, alive and dead, on the floor. They were those small rolly poly bugs. There were also ants crawling on the coffee table. I tried to contact the front desk from the room phone, and of course no one answered. I immediately took photos with my digital camera (first thing you should always do if you have a problem with accommodations), and went to the front desk to demand a new room and/or refund. They promptly showed us to a different room, no questions asked, that was on the second floor with the same amenities. This room was considerably cleaner, but we still had images of the previous room burned into our minds. There was still only a sunlamp working in the bathroom (blood red bulb and all), the sheets were badly stained, the dishes form the last tenant were still in the dishwasher, there were no pots or pans to cook with, there were only 2 towels, and the mold was unavoidably present. We would have just asked for a full refund and gone elsewhere, but all of the local hotels we checked were sold out for the holiday. We were so exhausted by this time, the only thing we wanted to do was get to a restaurant and get a drink. We decided immediately that we would not be preparing ANY food what so ever at this "resort," and we would be spending as little time as possible here. We went straight to Wal Mart and bought a set of sheets and towels, b/c there was no way we were going to touch any linens from this place.Upon check out I placed the empty pill bottle that I found on the ground in our room on the counter and advised the clerk that this was the worst hotel I have ever been to. Because of this place our vacation was miserable, and I would be needing compensation. Without any further explanation, she offered a 15% refund, like it was part of their standard check out procedure, no questions asked. Avoid this place like the plague!!!
(1)Steve H.
I take one star reviews seriously and have given only one other business a one star rating (and that business closed down the next day). If this "resort" follows the same fate, it will be a favor to St. Augustine travelers. Plain and simple, this is resort is a run down trash pit and looks nothing and I mean nothing like the pictures on their website. The absolute only redeeming quality of this hotel is that it's on the beach. Aside from that the hotel features unsavory people loitering around the property, smelly rooms, broken locks, unhelpful staff, dirty towels, broken appliances... I could go on. I would never, ever stay here again, and would never, ever recommend it. Read other review sites and they'll back me up too. This place is a scam.
(1)Shannon M.
This had to be the worst of the worst. 0 stars is what it should receive, and it is a shame, because the "motel" has the possibility to be a wonderful place! It is on the beach, right next to the pier in St. Augustine on Anastasia Island. There is no onsite dining there are 2 pools, one in and one out. The indoor pool was coated in pigeon poop, and definitely not enticing.... We checked in to our 1st room on the ground level. The carpet was soaking wet, the toilet wobbled, to the point I was afraid it would fall, the bathroom smelled of mold. The A/C didn't work nor did the T.V. - in fact when we called the front desk to complain about the T.V., the woman told us to try channel 3, because that is all they got. After informing them of the A/C, we were relocated to another room towards the back of the building, this faced the beach and the pigeon altered pool. This room was a step above, but not too much of one. It had an old refrigerator on a table that the paint was peeling and rusty, it also didn't work. The A/C did work which at this point we were just happy as it was 90 degrees and humid. The T.V. had far more channels than 1, the bathroom was moldy, and gross. In a nut shell, if someone were to give me money, I could totally turn this place around, but in the current state, stay far away....very far away.
(1)Jenkitty C.
I really wanted to love it! The website is amazing..really sets you up for a great relaxing time. This used to be a HOJO, I believe, and it is depressingly run down. When I got there they tried to downgrade my room casually (they might get by with this sometimes if a guest does not pay attention to the price they paid for a certain type of room VS where their room ends up on the map), when I went to the room, it had not been cleaned and the sheets were all over the floor, I had to go down and have them re-key the room twice, and never got it to work - at least they were kind enough to release me without charge so I could go elsewhere. The staff was nice, and so I feel bad that they're stuck with trying to please guests in such horrible conditions. I saw someone else post that this is not a "resort" and they are ABSOLUTELY correct. This is a one star hotel at best.
(1)Loree S.
This resort is a DUMP!! Do not let the "Photo-shopped" pictures fool you like they did me. I have never-ever left a hotel but when my daughter found bed-bugs in her bed, that was it!! We left and stayed at the "Days Inn" which in its simple, clean manner felt like the Ritz-Carlton compared to this dump. The first room we were given smelled so strongly of urine we couldn't stand it. The second room had the closet door propped up on a wall next to the closet; filthy carpet; smelly, tiny, grey colored towels; stained and nasty looking furniture and drapes that were hanging off the broken rod. We couldn't get out of there fast enough. My daughter had her dog with us so we were limited regarding places to stay. I wouldn't even let her dog spend the night there----disgusting. I see that people have been complaining about this dump for the last two years. All hotel sites should remove this dump from their list as they're going to alienate their customers. STAY AWAY FROM THIS DUMP!!!
(1)Jennifer B.
We decided to go to St-Augustine for my birthday week-end and made the mistake of choosing this place. We are on a budget but the photos looked nice so we thought it would be fine. Well we got there and my fiance overheard some guy asking the front desk for an ashtray because he's been "using the drawer for his ashes". Later on that same guy offered us some beer....because he "has too many of 'em". I felt like I was in redneck country. The room needed more than just a paint job, most of the corners were rusty, the toilet didn't flush properly, the shower curtain was half off, oh yeah and I found a hair in the tub and one of the blankets had a huge hole in it. We paid for a "beach view" which was actually "indoor pool/grass view". We were there for two nights and the second night (Saturday night), a bunch of high school kids (like 30-40 of them) showed up drinking by the pool, laughing and screaming all around the property. Late at night they tried to go to the indoor pool but got kicked out. That's what you get when you get when you go to the cheapest place on the beach. We wanted to save money but didn't think that the place would be this bad. I kinda felt dirty for a few days after leaving. Next time we will pay the price to be in a clean, and quiet location!
(1)Amanda D.
Man Im glad I didnt read any reviews before I stayed here. Anyway, I stayed one night at this place for Spring Break. Nothing special, two queens in one smoking room. No kitchen, fridge or anything extra like that. Our room was right infront of the beach, which was nice. Like we could walk downstairs and it was right there.The price was about the same as anywhere else so no big complaints there. The pool was open all night, which was awesome for us but I would never want to rent a room next to it. As for our room itself, its just like any other cheap off brand hotel. Crazy floral stiff comforter, old school lamps and tiny coffee maker. I brought all my own bedding, so that softened the grossness. The ceiling looked like there had been mold on it at one point n they just scraped it off, plastered over and repainted. The carpet was sticky and made you not want to take your shoes off. The bathroom wasnt anything too gross. Hot water n all. The towels are tiny and the tv did work. And the "cold breakfast" consisted of mini donuts n coffee. All in all, I stayed here expecting an economy stay for one night during Spring Break. Thats what I got. ...and yea, that big ass bird in the lobby can choke on one. Its loud and not so inviting.
(3)John M.
I've heard this place may have closed down and I'm hoping that is true but just in case I'd like to add my thoughts on this location. STAY AWAY! Unless you're just looking for a place to flop. Nothing special here except the close proximity to the beach. The rooms are very run down and the pool and slide are always closed and being repaired/cleaned. Not sure how this place stayed in open for so long with all these reviews and pictures. This is a place i would come when i was a teenager wanting to party and trash a hotel room. They wouldn't even notice. I actually worked here for a very short time and i just couldn't promote and defend this hotel. If someone called about wanting to book a honeymoon suite, I'd politely advise them to read some reviews and call back if they still wanted to give it a shot. Such a shame as this hotel is on an awesome peice of land but definately needs some updating. Hotel Impossible or Hotel Hell should pay this place a visit. Such wasted potential.
(1)Jason G.
Stay away. Dirty & smells. Wallpaper was peeling with mold behind it. I complained and asked for a new room & was told that it "wasn't mold it is dirt". Staff was rude and refused to listen to my complaints. Move on down the road to a better hotel
(1)Hillary V.
I am completelyamazed that these people have the audacity to call this place a resort. To start, the shower in the room didn't work. When I called the front desk, I was informed that there was no one to handle maintenance requests at that time, so we switched rooms. But before I even had time to be annoyed about the shower, I was disgusted by the state of the room. It was dusty; the carpet clearly hadn't been vacuumed in a long time, and there was trash in the bin. And there were so many patch up jobs from dents in the wall or other mishaps; it was unreal. The phone is our second room didnt work, so to get a hold of the front desk I had to call them with my cellphone. In general, getting a hold of the front desk (whether calling with questions after I booked it or while actually staying there) was nothing short of a miracle wrought with busy signals, no answers, or dropped calls. I awoke early Sunday morning and tried to connect to the wifi. The wifi didn't extend to my room, so I went for the front office. It was closed till 7:30a; however, I tried to use the wifi standing outside the door. I was in range there, but username/password I was given "were already in use." I tried to use the other option the front desk attendant told me of the night before, and that way tried to get me to pay. The "breakfast" they served was one package of donut holes and one package of mini muffins for all the guests to share. The sink water temperature, no matter how long we ran it, was lukewarm, and the shower water didn't get hot at all. That in particular was a shame because the actual shower looks pretty cool, but without hot water, it is completely worthless. I completely understand the phrase, "You get what you pay for," but even the relatively inexpensive amount I paid for the room doesn't even give what I paid for. It was cheap, but not as cheap enough to excuse such poor quality. This place's location on the beach is certainly what is keeping the business going, but I am here to tell you that on no level is this dung pile worth it. I have never in my life had worse lodgings than this, hostels to inns to motels to hotels included.
(1)Dave M.
Well it's a shit hole if you ask me I stood hear for the waterslide pool for the kids But I regret stopping hear What a junk pease of shit The rooms are nasty old ass TV that don't work A/C sucks carpet is dirty and it smells like mold. I had to move to 2 different rooms just to find one that works Tv ac and phone 200 feet away is the hapton inn stay ther for $20 buck more but so worth it trust me save your self the head ach THE ONLY THING THEY HAVE THAT'S OK IS THE WATER SLIDE POOL. STAY WAY. !!!!!!!! BUT IF YOU DON'T MIND these small thing then it's OK FOR YOU TO STAY PS. I TAKE MY 1 star back I give them 1/2 just cuz the slide LOL:)
(1)Geo P.
I was here 3 weeks ago. Found it on hotels.com . I thought we had stayed here in 2011, but was wrong. This place sucks !!! My first room had a bed that was not made up. So I asked for another room .That room had a phone that was broke. They replaced the phone but all I could see out the window was a large sand dune. I then changed to a 2nd floor but the place was very creepy . I'd label it the Bates Motel . Do yourself a favor and Don't Stay Here !!!! The next night I stayed closer to the town !!!!
(1)Amanda W.
My fiance and I stayed at the St. Augustine Beach Front Resort for two nights over Memorial Day weekend, 2010. I work in the travel industry, and this was by far the worst example of a "resort" I have ever encountered. My advise, pay a little more and stay at a nicer name brand hotel. I would have much rather stayed somewhere nicer that was across the street from the beach than this dump that was "beachfront." We arrived at 2 in the afternoon to check in. Check in time was officially 3pm, but most resorts will let you check in early as long as the rooms are ready. To our surprise, there was a line of 30+ people lining out into the parking lot who were waiting to check in. There were several staff members behind the front desk, yet only one particular woman was designated to check in guests. The front desk and office were cluttered with paperwork and piles of files. You could tell they were extremely unorganized, and they handled their reservations mainly by paperwork rather than an electronic central reservations system. The first thing I noticed was the smell. That same smell all of the other reviewers complained of...that would be MOLD. The lobby was so badly molded that I got a sinus headache within the first 10 minuts of being there. The wall paper was literally folding off of the walls from dampness and mold. We waited in line for two hours before we finally reached the desk clerk. She seemed very unconcerned that there were families with children standing for hours in the FL heat while she took her sweet time with each guest. There was a large caged bird, I have no idea what kind because I hate birds, that constantly squawked and screamed during our miserable wait which only added to the ambiance. This is a pet friendly hotel, but it felt more like a kennel. I think we were maybe 1 of 5 people in line who didn't have a dog with them. This didn't really affect our stay, it was just an observation. Once we finally got our key cards we made our way to our room which had an ocean view from the first floor. I reserved a studio room with a kitchen in an attempt to save money by preparing most of our own meals at the resort. This ran me an extra $30 per night, but I figured if we ate in at least 3 of our meals at the hotel, it would save us money in the long run. When we first walked into the room I was in awe, in a bad way. The carpet was ripped and looked like it had not been vacuumed since the last guest had checked out. The smell of the mold was overwhelming. The mini-kitchen, which included a stove top, full fridge and microwave, was rusted and slanted out of the wall. It looked like someone had sprayed a can of soda all over the wall and fridge door. IT WAS STILL STICKY. The fixtures were rusted, and the only working light in the bathroom was a sunlamp. Convenient, I suppose, if you wanted to tan while you pee...??? Anyway, it was obvious that the lamps in the room had at one time been on fire. The fabric of the lamp shades were detached from the top metal hoop, and there were burn marks covering the surface of the shades. Oh, let's not forget the BUGS. There were bugs, alive and dead, on the floor. They were those small rolly poly bugs. There were also ants crawling on the coffee table. I tried to contact the front desk from the room phone, and of course no one answered. I immediately took photos with my digital camera (first thing you should always do if you have a problem with accommodations), and went to the front desk to demand a new room and/or refund. They promptly showed us to a different room, no questions asked, that was on the second floor with the same amenities. This room was considerably cleaner, but we still had images of the previous room burned into our minds. There was still only a sunlamp working in the bathroom (blood red bulb and all), the sheets were badly stained, the dishes form the last tenant were still in the dishwasher, there were no pots or pans to cook with, there were only 2 towels, and the mold was unavoidably present. We would have just asked for a full refund and gone elsewhere, but all of the local hotels we checked were sold out for the holiday. We were so exhausted by this time, the only thing we wanted to do was get to a restaurant and get a drink. We decided immediately that we would not be preparing ANY food what so ever at this "resort," and we would be spending as little time as possible here. We went straight to Wal Mart and bought a set of sheets and towels, b/c there was no way we were going to touch any linens from this place.Upon check out I placed the empty pill bottle that I found on the ground in our room on the counter and advised the clerk that this was the worst hotel I have ever been to. Because of this place our vacation was miserable, and I would be needing compensation. Without any further explanation, she offered a 15% refund, like it was part of their standard check out procedure, no questions asked. Avoid this place like the plague!!!
(1)Steve H.
I take one star reviews seriously and have given only one other business a one star rating (and that business closed down the next day). If this "resort" follows the same fate, it will be a favor to St. Augustine travelers. Plain and simple, this is resort is a run down trash pit and looks nothing and I mean nothing like the pictures on their website. The absolute only redeeming quality of this hotel is that it's on the beach. Aside from that the hotel features unsavory people loitering around the property, smelly rooms, broken locks, unhelpful staff, dirty towels, broken appliances... I could go on. I would never, ever stay here again, and would never, ever recommend it. Read other review sites and they'll back me up too. This place is a scam.
(1)Rene B.
This was one the most disappointing and disgusting hotels that I have ever seen. The room was filthy, hair in the bed, stuff on the sheets and the floor had not been cleaned in a long time. I did not stay, but asked for my money back. YUK YUK YUK..... We went further down the beach and got a room at Island Inn, which was clean and a much nicer place. ST. AUGUSTINE BEACHFRONT RESORT IS A DUMP!!!
(1)Jay W.
This place is not even worth a star. If I could give thumbs down I would give 5. I specifically asked for a renovated room with a king sized bed. Let's start with the bed. Visible mold on the mattress, cigarette burns on the blanket, stains on the sheet and a small square of fabric under the sheet as the mattress pad. There were brown stains on the pad that you could see through the sheet. The mattress was so old you could feel the springs. The room made me want to cry as we were paying $140/night to stay in a place which made me fear for my health. There was a clear stench of mold when you walked in the room. I could go on. DO NOT STAY HERE. We found a wonderful 3bd2ba rental for the wknd at theoceangallery.com for only $634 for 2 nights and all of our group. Stayed comfortably with beach access and a private pool and hot tub. No shady people and a wonderful welcoming staff.
(1)Eric S.
To sum this place up in one word, disgusting, but I'm not a one word kind of guy. I stayed here approximately one week before Christmas. Upon arrival at approximately 9:30pm, the front entrance had a small, handwritten sign on it saying "Use other door" which was located around the side of the building, which was poorly lit. Upon entering the lobby, the first thing I noticed was an extremely loud, huge bird in a cage. Although this may be "cool" to some people, pets do not belong in a place of business. The second thing I noticed was two children running around the lobby, addressing their mother (the desk clerk) while we were standing in front of her being waited on, she wasn't exactly rude, but she seemed bothered that her time of sitting around doing nothing was being disturbed. Our room, it was a "deluxe" room with two queen beds, we walked into the room, dropped the bag on the bed, and immediately left to head to Jacksonville. When returning to the hotel at approximately 1:00am, we entered our room and started to actually take notice to it. The balcony had a broken safety rail, and the glass table that was on the balcony was cracked. Inside the room, wallpaper was peeling off the walls, the beds were not made properly (bottom sheet did not fully cover the mattress), there was no internet access available, the refrigerator did not work, the hand towels were stained, on the second bed, there were stains on the sheets as well as hair, given the late time, we decided to stay, I turned on the shower (in previous reviews I saw there was no hot water - that problem has apparently been fixed because the water was so hot, I couldn't stand it, which is probably a good thing considering when I opened the bath towel, it too was stained and there's no way I would have used it), I walked back out and to my surprise, there was a roach that was walking on the table near the TV (I wonder if this is a pet/greeter as well), another roach walking on the phone, and a roach running on the top of the nightstand, immediately I knew that I could not stay in this place. I opened my suitcase, shook out the clothing and ensured that there were no "guests" lodging anywhere inside, I threw the bag in the car and went to the front entrance, the doors were locked and no one was inside (except the bird - who I feel would have been no assistance to me), I left and went down the street to a brand name hotel, checked in, and returned to St. Augustine "Beach front resort" in the morning. The situation was explained to the desk clerk who stated that she would not give a refund, but, I was welcome to file a dispute with the credit card company. Said clerk also took a list of problems with the room, contact information, and a copy of the other hotel receipt and said that her manager would call. No call was ever received, as a matter of fact, several attempts to reach the manager were made, still with no return call. The credit card company was contacted for a dispute, the "resort" staff wrote a rebuttal saying that they have pest control come out monthly, and that the room was clean, they also state that we stayed all night, funny, my receipt for the other hotel says differently, of course I will dispute their rebuttal. In my closing, my suggestion would be, stay at another hotel, this place is far from a resort as they claim, it is disgusting, unprofessionally run, dangerous (with broken safety railings on a second floor balcony, not to mention the probability of mold and the sheer fact that roaches are hazardous to your health) and bug ridden.
(1)Paul L.
One star is much too much for this place. It deserves a negative star. Nasty,, nasty front desk people. Lobby looked worn and dirty.We had written email confirmation for ns first floor. When we arrive, lobby was jam with guests complaining of problems such as; mold, non working tv, lights burned out , broken air conditioning or towel rack falling off the wall. One guest was demanding total refund for 3 seperate rooms for multi night stay. When the Desk clerk gave us a 2nd floor room, I informed her of our confirmed first floor ocean view . She bellows out, I took your reservation originally, and basically called me a liar. She refused to give me a refund and refused to look at my written email confirmation from their own the hotel.. I never seen so many upset guests. What a nightmare. Fortunately, upon contacting American Express , my charge was canceled.
(1)Gabriela R.
By far the WORST hotel I've ever stepped foot in. The lobby was dirty and smelled like vomit due to the fact they have a bunch of birds right in the middle of the lobby. The room was dirty and I don't mean housekeeping forgot to clean dirty I mean you need to rip everything out and start from scratch dirty. The housekeepers don't even have cleaning supplies, sheets or toiletries in their carts. The bathtub & sink would not drain and they did not have a maintenance person to fix it. There were bugs in the room. A/C would not cool below 78 I could go on and on. STAY FAR AWAY FROM THIS PLACE sad to say because it is in a great location on the plus side the pool is nice and its by the beach. but seriously its sooo bad :/ and dirty.
(1)mark j.
I would rather sleep on a park bench...what a DUMP...do not stay at this "Resort"
(1)allan s.
horrible place...worst and disrespectful customer service! do not spend your money or time in this shitty rat hole!
(1)LI R.
This was the worst hotel ever, except for the location. It was filthy, had rude staff, and some parrots in the lobby that smelled and looked like they were dying slowly. One day we went to the beach and returned back to our room to find no towels to use for the shower. We were told they were washing them, but had no immediate replacements. This made us late for our best friend's wedding! The hallways looked like the projects - dingy concrete with puddles of stagnant water and a couch not fit for nyc homeless. I would sleep in a tent on the beach before returning here. There are plenty of other way nicer places in the price range.
(1)Mary M.
I have travelled all over the world, and love St. Augustine, but this hotel "resort" (what a joke) is filthy, bug-ridden, moldy, ill-kept with (even worse) the most rude staff I have ever encountered in my life (no exaggeration). No towels, moldy walls with wallpaper falling off, scratched filthy furniture, leaking fridge onto dirty carpets. The "deluxe oceanfront room with a patio" was a joke. A filthy broken-locked door leads to a broken cement 2 x 2 slab with no chairs, tables and beer cans and cigarette butts in the weedy landscape. No access to the beach due to beach excavation, which we were not told, so there was NO beach access for $180/night w/taxes. Pool was OK, staff was nasty, rude and the "life guard" (again a joke) looked like a stripper and pissed off every guest. Rude, yelling, banning kids from the pool while she threw her friend's kids in - guest sat on a chair, which broke beneath him, other friends of guests were kicked out of the pool area because they weren't guests (though their sign out front says "pool party", and were allowed to pay for drinks in the crappy tiki bar. I cannot say enough or warn you enough - stay anywhere but there. They ruined our weekend from the get go. My sister in law checked in at 12:30, we met their family at the hotel, and before I could get "good afternoon" out of my mouth, the nasty front desk clerk told me in no uncertain terms she would not check me in until 3. Would not tell me which room I was in, would not accomodate me at all. Walking with all of our stuff to her room, the rugs were filthy, no paint in the hallway, no security (broken), mold, heat, no air conditioning, moldy smell and bugs. I am reporting these guys to the health department.
(1)Ukyo T.
This has got to be the worst "resort" I've ever stayed. We booked online via expedia, and the hotel was nothing as it was presented; the bathroom was dingy, television was broken, and the internet did not work -- unless you were in the hotel lobby. Upon sitting in the hotel lobby, you are pleasantly surrounded by other disappointed customers who's expectations were also unmet. At least this was the case for me, as I was sitting there for 10 min. and overheard two other customers compalin about their stay. Save your money -- 1 star is too much credit!
(1)Mary M.
I have travelled all over the world, and love St. Augustine, but this hotel "resort" (what a joke) is filthy, bug-ridden, moldy, ill-kept with (even worse) the most rude staff I have ever encountered in my life (no exaggeration). No towels, moldy walls with wallpaper falling off, scratched filthy furniture, leaking fridge onto dirty carpets. The "deluxe oceanfront room with a patio" was a joke. A filthy broken-locked door leads to a broken cement 2 x 2 slab with no chairs, tables and beer cans and cigarette butts in the weedy landscape. No access to the beach due to beach excavation, which we were not told, so there was NO beach access for $180/night w/taxes. Pool was OK, staff was nasty, rude and the "life guard" (again a joke) looked like a stripper and pissed off every guest. Rude, yelling, banning kids from the pool while she threw her friend's kids in - guest sat on a chair, which broke beneath him, other friends of guests were kicked out of the pool area because they weren't guests (though their sign out front says "pool party", and were allowed to pay for drinks in the crappy tiki bar. I cannot say enough or warn you enough - stay anywhere but there. They ruined our weekend from the get go. My sister in law checked in at 12:30, we met their family at the hotel, and before I could get "good afternoon" out of my mouth, the nasty front desk clerk told me in no uncertain terms she would not check me in until 3. Would not tell me which room I was in, would not accomodate me at all. Walking with all of our stuff to her room, the rugs were filthy, no paint in the hallway, no security (broken), mold, heat, no air conditioning, moldy smell and bugs. I am reporting these guys to the health department.
(1)Eric S.
To sum this place up in one word, disgusting, but I'm not a one word kind of guy. I stayed here approximately one week before Christmas. Upon arrival at approximately 9:30pm, the front entrance had a small, handwritten sign on it saying "Use other door" which was located around the side of the building, which was poorly lit. Upon entering the lobby, the first thing I noticed was an extremely loud, huge bird in a cage. Although this may be "cool" to some people, pets do not belong in a place of business. The second thing I noticed was two children running around the lobby, addressing their mother (the desk clerk) while we were standing in front of her being waited on, she wasn't exactly rude, but she seemed bothered that her time of sitting around doing nothing was being disturbed. Our room, it was a "deluxe" room with two queen beds, we walked into the room, dropped the bag on the bed, and immediately left to head to Jacksonville. When returning to the hotel at approximately 1:00am, we entered our room and started to actually take notice to it. The balcony had a broken safety rail, and the glass table that was on the balcony was cracked. Inside the room, wallpaper was peeling off the walls, the beds were not made properly (bottom sheet did not fully cover the mattress), there was no internet access available, the refrigerator did not work, the hand towels were stained, on the second bed, there were stains on the sheets as well as hair, given the late time, we decided to stay, I turned on the shower (in previous reviews I saw there was no hot water - that problem has apparently been fixed because the water was so hot, I couldn't stand it, which is probably a good thing considering when I opened the bath towel, it too was stained and there's no way I would have used it), I walked back out and to my surprise, there was a roach that was walking on the table near the TV (I wonder if this is a pet/greeter as well), another roach walking on the phone, and a roach running on the top of the nightstand, immediately I knew that I could not stay in this place. I opened my suitcase, shook out the clothing and ensured that there were no "guests" lodging anywhere inside, I threw the bag in the car and went to the front entrance, the doors were locked and no one was inside (except the bird - who I feel would have been no assistance to me), I left and went down the street to a brand name hotel, checked in, and returned to St. Augustine "Beach front resort" in the morning. The situation was explained to the desk clerk who stated that she would not give a refund, but, I was welcome to file a dispute with the credit card company. Said clerk also took a list of problems with the room, contact information, and a copy of the other hotel receipt and said that her manager would call. No call was ever received, as a matter of fact, several attempts to reach the manager were made, still with no return call. The credit card company was contacted for a dispute, the "resort" staff wrote a rebuttal saying that they have pest control come out monthly, and that the room was clean, they also state that we stayed all night, funny, my receipt for the other hotel says differently, of course I will dispute their rebuttal. In my closing, my suggestion would be, stay at another hotel, this place is far from a resort as they claim, it is disgusting, unprofessionally run, dangerous (with broken safety railings on a second floor balcony, not to mention the probability of mold and the sheer fact that roaches are hazardous to your health) and bug ridden.
(1)Ukyo T.
This has got to be the worst "resort" I've ever stayed. We booked online via expedia, and the hotel was nothing as it was presented; the bathroom was dingy, television was broken, and the internet did not work -- unless you were in the hotel lobby. Upon sitting in the hotel lobby, you are pleasantly surrounded by other disappointed customers who's expectations were also unmet. At least this was the case for me, as I was sitting there for 10 min. and overheard two other customers compalin about their stay. Save your money -- 1 star is too much credit!
(1)Jennifer B.
We decided to go to St-Augustine for my birthday week-end and made the mistake of choosing this place. We are on a budget but the photos looked nice so we thought it would be fine. Well we got there and my fiance overheard some guy asking the front desk for an ashtray because he's been "using the drawer for his ashes". Later on that same guy offered us some beer....because he "has too many of 'em". I felt like I was in redneck country. The room needed more than just a paint job, most of the corners were rusty, the toilet didn't flush properly, the shower curtain was half off, oh yeah and I found a hair in the tub and one of the blankets had a huge hole in it. We paid for a "beach view" which was actually "indoor pool/grass view". We were there for two nights and the second night (Saturday night), a bunch of high school kids (like 30-40 of them) showed up drinking by the pool, laughing and screaming all around the property. Late at night they tried to go to the indoor pool but got kicked out. That's what you get when you get when you go to the cheapest place on the beach. We wanted to save money but didn't think that the place would be this bad. I kinda felt dirty for a few days after leaving. Next time we will pay the price to be in a clean, and quiet location!
(1)Rene B.
This was one the most disappointing and disgusting hotels that I have ever seen. The room was filthy, hair in the bed, stuff on the sheets and the floor had not been cleaned in a long time. I did not stay, but asked for my money back. YUK YUK YUK..... We went further down the beach and got a room at Island Inn, which was clean and a much nicer place. ST. AUGUSTINE BEACHFRONT RESORT IS A DUMP!!!
(1)Jay W.
This place is not even worth a star. If I could give thumbs down I would give 5. I specifically asked for a renovated room with a king sized bed. Let's start with the bed. Visible mold on the mattress, cigarette burns on the blanket, stains on the sheet and a small square of fabric under the sheet as the mattress pad. There were brown stains on the pad that you could see through the sheet. The mattress was so old you could feel the springs. The room made me want to cry as we were paying $140/night to stay in a place which made me fear for my health. There was a clear stench of mold when you walked in the room. I could go on. DO NOT STAY HERE. We found a wonderful 3bd2ba rental for the wknd at theoceangallery.com for only $634 for 2 nights and all of our group. Stayed comfortably with beach access and a private pool and hot tub. No shady people and a wonderful welcoming staff.
(1)Paul L.
One star is much too much for this place. It deserves a negative star. Nasty,, nasty front desk people. Lobby looked worn and dirty.We had written email confirmation for ns first floor. When we arrive, lobby was jam with guests complaining of problems such as; mold, non working tv, lights burned out , broken air conditioning or towel rack falling off the wall. One guest was demanding total refund for 3 seperate rooms for multi night stay. When the Desk clerk gave us a 2nd floor room, I informed her of our confirmed first floor ocean view . She bellows out, I took your reservation originally, and basically called me a liar. She refused to give me a refund and refused to look at my written email confirmation from their own the hotel.. I never seen so many upset guests. What a nightmare. Fortunately, upon contacting American Express , my charge was canceled.
(1)Gabriela R.
By far the WORST hotel I've ever stepped foot in. The lobby was dirty and smelled like vomit due to the fact they have a bunch of birds right in the middle of the lobby. The room was dirty and I don't mean housekeeping forgot to clean dirty I mean you need to rip everything out and start from scratch dirty. The housekeepers don't even have cleaning supplies, sheets or toiletries in their carts. The bathtub & sink would not drain and they did not have a maintenance person to fix it. There were bugs in the room. A/C would not cool below 78 I could go on and on. STAY FAR AWAY FROM THIS PLACE sad to say because it is in a great location on the plus side the pool is nice and its by the beach. but seriously its sooo bad :/ and dirty.
(1)mark j.
I would rather sleep on a park bench...what a DUMP...do not stay at this "Resort"
(1)allan s.
horrible place...worst and disrespectful customer service! do not spend your money or time in this shitty rat hole!
(1)LI R.
This was the worst hotel ever, except for the location. It was filthy, had rude staff, and some parrots in the lobby that smelled and looked like they were dying slowly. One day we went to the beach and returned back to our room to find no towels to use for the shower. We were told they were washing them, but had no immediate replacements. This made us late for our best friend's wedding! The hallways looked like the projects - dingy concrete with puddles of stagnant water and a couch not fit for nyc homeless. I would sleep in a tent on the beach before returning here. There are plenty of other way nicer places in the price range.
(1)Shannon M.
This had to be the worst of the worst. 0 stars is what it should receive, and it is a shame, because the "motel" has the possibility to be a wonderful place! It is on the beach, right next to the pier in St. Augustine on Anastasia Island. There is no onsite dining there are 2 pools, one in and one out. The indoor pool was coated in pigeon poop, and definitely not enticing.... We checked in to our 1st room on the ground level. The carpet was soaking wet, the toilet wobbled, to the point I was afraid it would fall, the bathroom smelled of mold. The A/C didn't work nor did the T.V. - in fact when we called the front desk to complain about the T.V., the woman told us to try channel 3, because that is all they got. After informing them of the A/C, we were relocated to another room towards the back of the building, this faced the beach and the pigeon altered pool. This room was a step above, but not too much of one. It had an old refrigerator on a table that the paint was peeling and rusty, it also didn't work. The A/C did work which at this point we were just happy as it was 90 degrees and humid. The T.V. had far more channels than 1, the bathroom was moldy, and gross. In a nut shell, if someone were to give me money, I could totally turn this place around, but in the current state, stay far away....very far away.
(1)Amanda D.
Man Im glad I didnt read any reviews before I stayed here. Anyway, I stayed one night at this place for Spring Break. Nothing special, two queens in one smoking room. No kitchen, fridge or anything extra like that. Our room was right infront of the beach, which was nice. Like we could walk downstairs and it was right there.The price was about the same as anywhere else so no big complaints there. The pool was open all night, which was awesome for us but I would never want to rent a room next to it. As for our room itself, its just like any other cheap off brand hotel. Crazy floral stiff comforter, old school lamps and tiny coffee maker. I brought all my own bedding, so that softened the grossness. The ceiling looked like there had been mold on it at one point n they just scraped it off, plastered over and repainted. The carpet was sticky and made you not want to take your shoes off. The bathroom wasnt anything too gross. Hot water n all. The towels are tiny and the tv did work. And the "cold breakfast" consisted of mini donuts n coffee. All in all, I stayed here expecting an economy stay for one night during Spring Break. Thats what I got. ...and yea, that big ass bird in the lobby can choke on one. Its loud and not so inviting.
(3)John M.
I've heard this place may have closed down and I'm hoping that is true but just in case I'd like to add my thoughts on this location. STAY AWAY! Unless you're just looking for a place to flop. Nothing special here except the close proximity to the beach. The rooms are very run down and the pool and slide are always closed and being repaired/cleaned. Not sure how this place stayed in open for so long with all these reviews and pictures. This is a place i would come when i was a teenager wanting to party and trash a hotel room. They wouldn't even notice. I actually worked here for a very short time and i just couldn't promote and defend this hotel. If someone called about wanting to book a honeymoon suite, I'd politely advise them to read some reviews and call back if they still wanted to give it a shot. Such a shame as this hotel is on an awesome peice of land but definately needs some updating. Hotel Impossible or Hotel Hell should pay this place a visit. Such wasted potential.
(1)Jason G.
Stay away. Dirty & smells. Wallpaper was peeling with mold behind it. I complained and asked for a new room & was told that it "wasn't mold it is dirt". Staff was rude and refused to listen to my complaints. Move on down the road to a better hotel
(1)Jenkitty C.
I really wanted to love it! The website is amazing..really sets you up for a great relaxing time. This used to be a HOJO, I believe, and it is depressingly run down. When I got there they tried to downgrade my room casually (they might get by with this sometimes if a guest does not pay attention to the price they paid for a certain type of room VS where their room ends up on the map), when I went to the room, it had not been cleaned and the sheets were all over the floor, I had to go down and have them re-key the room twice, and never got it to work - at least they were kind enough to release me without charge so I could go elsewhere. The staff was nice, and so I feel bad that they're stuck with trying to please guests in such horrible conditions. I saw someone else post that this is not a "resort" and they are ABSOLUTELY correct. This is a one star hotel at best.
(1)Loree S.
This resort is a DUMP!! Do not let the "Photo-shopped" pictures fool you like they did me. I have never-ever left a hotel but when my daughter found bed-bugs in her bed, that was it!! We left and stayed at the "Days Inn" which in its simple, clean manner felt like the Ritz-Carlton compared to this dump. The first room we were given smelled so strongly of urine we couldn't stand it. The second room had the closet door propped up on a wall next to the closet; filthy carpet; smelly, tiny, grey colored towels; stained and nasty looking furniture and drapes that were hanging off the broken rod. We couldn't get out of there fast enough. My daughter had her dog with us so we were limited regarding places to stay. I wouldn't even let her dog spend the night there----disgusting. I see that people have been complaining about this dump for the last two years. All hotel sites should remove this dump from their list as they're going to alienate their customers. STAY AWAY FROM THIS DUMP!!!
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